Refund policy

RETURNS - PERSONAL
Our product return policy lasts 5 days from the date the customer receives the product. Customer must notify seller within 5 days if customer is not happy with product due to personal reasons. The shipping costs of returned items are the responsibility of the customer.

RETURNS - MANUFACTURER
Our product return policy lasts 180 days. Customer must notify seller within 180 days if product is showing defect or damage due to in house manufacturing. Seller will replace defected product at no charge if proof of damage or defect is shown a result of manufacturing.

Additional non-returnable items:
Gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kisha@timberchild.com.

 

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item for personal reasons. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.